Questions? Just ask, we love talking about it!
Expand AllCan I see the complete facilities where my dog will be staying?
Of course! You are welcome to visit and tour the center before enrolling. Please visit our locations section to find the Central Bark Doggy Day Care location that is nearest to you.How can I be sure that the play space is clean, odor & disease-free, comfortable and safe for the stated capacity of the center?
Central Bark® is licensed and inspected by the Health Department regularly. We also clean and disinfect nightly, regardless of how many dogs have visited.How do dogs wind down from the furry of activity and avoid potential conflicts?
Dogs nap quietly in their individual crates in the Nap Room, complete with classical music and aromatherapy.Are there outdoor play areas?
Central Bark® has outdoor facilities complete with swimming pools and cooling systems for the summer.Is there a schedule of activities and safety rules?
Yes. Our day is broken up into areas of play, rest, feeding and more. And we always keep a watchful eye on canine good manners.Are the facilities well equipped with toys, bedding, and supplies?
Central Bark® has plenty of Kongs®, tennis balls and other toys for everyone. The dogs could ask for nothing more!Is the management and staff mature, knowledgeable, courteous, professional and patient at all times?
We have a team of very qualified individuals here at Central Bark®, including managers who are certified in Canine First Aid and CPR.Are the dogs supervised at all times?
ABSOLUTELY!How does Central Bark proactively address safety?
At Central Bark a proactive approach to safety is woven right into the fabric of our program. That is why we require that all dogs enrolled in our Day Care program pass our behavior assessment and attend at least once per week. This helps us ensure that dogs are social with other dogs & people and remain comfortable with all aspects of our program. It also allows us to proactively staff so we can keep dog to staff ratios low which also help increase safety. Plus, play is ALWAYS monitored. Whether it’s a group of 2 dogs or 12 dogs, we never leave dogs unattended during group play.How are staff trained and what behavior management tools do they use in playgroup?
Our staff is trained in dog body language and positive playgroup management techniques so they can respond proactively to help avoid issues between dogs. These tools include praise, treats, and work on important Group Play Skills daily like name recall, group sits, and going calmly in and out of doorways and gates. If a dog ever becomes overstimulated during play (just like kids do on the playground sometimes) we use these practiced skills to help redirect dogs into more desired behaviors (like coming to us and offering a sit for a treat) which gives the dog a chance to reset and calm down. When needed, we also utilize play breaks (a short rest in an individual crate) or in-group leash walks if a dog needs a little more help to bring their energy levels back down.What do you do in the event of a scuffle between dogs?
Even with such a proactive approach to safety as described above, scuffles between dogs can and do happen from time to time. Although this is a rare occurrence, dogs are animals and don’t always talk about whose tennis ball it is. If a scuffle does occur, staff are trained to intervene immediately by making a loud noise and separating the dogs involved as quickly as possible. For most dogs enrolled in our program, this is enough to stop the situation. If needed, we are also equipped with squirt bottles and a hose. Any dog involved in a scuffle will receive a cursory body check and play break to calm down.How well do the dogs respond to the staff?
Very well. The dogs at Central Bark respect and love the staff! And we love them!Is there an in-depth interview to determine relevant background, behavioral and health information including confirmation of spay/neuter, proof of vaccinations, flea and tick prevention, etc.? Moreover, is the information kept up to date?
On your first day we will obtain information on all aspects of your dog. Documentation of vaccinations and spay and neuter certificates are required. We have a computerized reminder system for vaccination updates. We spot check every dog that comes to day care, for any signs of fleas. Flea preventatives are strongly recommended.Are the requirements and rules in writing so I will know what to expect?
Yes. See Rules and Regulations in the Central Bark Doggy Day Care application. You can also stop by any of our locations to pick up these materials.Does the center maintain the same policy for sleepovers?
Central Bark reserves sleepover services exclusively for dogs accepted into the day care programs, so the same policies do apply.How are the new dog introductions handled?
During your dog’s behavior assessment we will determine the rate at which your dog is ready for group play. Only when we and the dog are comfortable will group play begin.Generally how do the dogs act at Central Bark?
We have a pack of very happy pooches. View the video!How will my dog behave after a day at Central Bark?
Dogs generally will drink a lot, eat, and then sleep through the night and into the next day.Is there a great deal of noise/barking?
The dogs tend to be generally “quiet” during play. Noise is kept to a minimum, for dogs anyway!After the initial adjustment day, how will my dog respond coming back to Central Bark?
Want to see owners being pulled into Central Bark in the morning? Then stop by any weekday between 7am and 8am! Excited does not begin to describe it! View the video!Still have questions?
Ask your Central Bark Staff. They’re more than happy to help you, and want you to understand why Central Bark truly is the best environment for your dog!